Privacy Policy
Last updated: [Insert date]
1. Who we are
This website is operated by Viveo Estate.
Our website address is:[Viveo legal company name]
Company registration / tax number: [Insert details]
Business address: [Insert address]
Email: [Insert privacy/contact email]
Viveo Estate provides real estate, property sourcing, investment assessment, construction/project support and owner-care related services for international buyers, investors and property owners in Spain.
2. What personal data we collect
We may collect personal data when you:
- complete a contact form
- complete a property match assessment
- request information about a property
- request an investor, works or owner-care review
- subscribe to updates
- contact us by email, phone, WhatsApp or social media
- create an account or save/search properties, where available
- leave comments, if comments are enabled on the website
The personal data we may collect includes:
- name
- email address
- phone number / WhatsApp number
- country of residence
- preferred buying area
- budget range
- property preferences
- investment or project goals
- timeline
- information about property ownership or project needs
- messages or enquiry details
- IP address, browser type and website usage data
- cookie and analytics data, where applicable
We only collect data that is relevant to responding to your enquiry, improving our services, managing our website and communicating with you.
3. Property assessments and smart forms
Viveo may use assessment forms to help visitors understand the most suitable property route, such as:
- Viveo Estate: buying or sourcing property
- Viveo Invest: investment and project feasibility
- Viveo Works: building, renovation or property improvement
- Viveo Care: owner support and property management
When you complete an assessment, we may process your answers to create a preliminary summary, recommended route, shortlist criteria or next-step suggestion.
Where AI-assisted tools are used, they are used to help structure and personalise the response. They do not provide legal, tax, financial, architectural or planning advice. Any specialist advice should be confirmed with qualified professionals.
4. Why we collect your data
We process personal data for the following purposes:
- to respond to your enquiry
- to prepare property matches or shortlists
- to assess your buyer, investor, works or owner-care needs
- to arrange viewings, calls or consultations
- to send relevant property or project information
- to improve our website, forms and services
- to manage customer relationships and follow-up
- to comply with legal, accounting or administrative obligations
- to prevent spam, fraud or misuse of the website
5. Legal basis for processing
Depending on the situation, we process your personal data based on one or more of the following legal bases:
- Consent — for example, when you submit a form, request information or agree to receive updates.
- Contract or pre-contractual steps — when you ask us to provide services or prepare information before working together.
- Legitimate interest — to respond to enquiries, manage leads, improve our services and operate our business.
- Legal obligation — where we need to keep records for legal, tax, accounting or regulatory purposes.
You may withdraw consent at any time where consent is the basis for processing.
6. Comments
If comments are enabled on the website and visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymised string created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is availableAfter approval of your comment, your profile picture may be visible publicly in the context of your comment.
If comments are disabled on the website, this section may not apply.
7. Media uploads
If you upload images or documents to the website, you should avoid uploading files that contain embedded location data, such as EXIF GPS data.
Visitors to the website may be able to download and extract location data from publicly available images.
8. Contact forms and enquiries
When you submit a contact form, property enquiry, assessment form or request information, we collect the information you provide so we can respond to you and provide the relevant service.
We may store this information in our website system, email inbox, CRM, lead management tools or other business systems used by Viveo.
We may also contact you by email, phone, WhatsApp or other communication channels if you have provided your details for this purpose.
9. WhatsApp, email and CRM follow-up
If you provide your phone number or WhatsApp number, we may contact you regarding your enquiry, assessment result, property matches, investment review, works route or owner-care request.
We may use CRM, automation or messaging tools to manage follow-up. These tools may store your contact details, preferences, messages and lead status.
You can ask us to stop contacting you at any time.
10. Marketing communications
If you subscribe to newsletters, updates or property alerts, we may send you relevant information about:
- properties
- investment opportunities
- buyer guides
- area information
- construction or prefab options
- owner-care services
- Viveo updates
You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
We will not sell your personal data to third-party advertisers.
11. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- keep the website functioning correctly
- remember your preferences
- improve website performance
- analyse visitor behaviour
- support security and spam prevention
- support marketing or advertising tools, where enabled
If you leave a comment on our site, you may be able to opt in to saving your name, email address and website in cookies. These cookies are for convenience so you do not have to fill in your details again when leaving another comment. These cookies may last for one year.
If you visit a login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
If you log in, cookies may be set to save login information and screen display choices. Login cookies usually last for two days, and screen option cookies may last for one year. If you select “Remember Me,” login may persist for two weeks. If you log out, login cookies are removed.
If you edit or publish an article, an additional cookie may be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article edited. It usually expires after one day.
For full cookie details, Viveo may provide a separate Cookie Policy or cookie settings banner.
12. Analytics and tracking
We may use analytics tools to understand how visitors use our website.
These tools may collect information such as:
- pages visited
- time spent on the website
- browser type
- device type
- approximate location
- traffic source
- interactions with forms or buttons
This helps us improve the website, user experience and marketing performance.
Where required, analytics and tracking cookies will be managed through cookie consent settings.
13. Embedded content from other websites
Pages or articles on this website may include embedded content, such as videos, images, maps, social media posts, property portals or articles.
Embedded content from other websites behaves in the same way as if the visitor had visited the other website directly.
These websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with the embedded content, especially if you have an account and are logged in to that website.
14. Who we share your data with
We may share personal data with trusted third parties where necessary to provide our services, operate the website or manage enquiries.
This may include:
- real estate partners
- developers or property sellers
- legal, tax, finance, insurance or mortgage partners, where relevant
- architects, engineers, contractors or construction partners, where relevant
- property management or maintenance partners, where relevant
- CRM and email service providers
- website hosting providers
- analytics and security providers
- automation or AI-assisted form providers
- payment, accounting or administrative service providers
- public authorities where legally required
We only share information where it is necessary, relevant and appropriate for the service requested.
15. International data transfers
Some service providers we use may process data outside Spain or the European Economic Area.
Where this happens, we aim to use providers that apply appropriate safeguards, such as contractual protections, recognised transfer mechanisms or data protection measures required by applicable law.
16. How long we retain your data
We keep personal data only for as long as necessary for the purposes described in this policy.
Typical retention periods may include:
- enquiries and assessment submissions: retained for follow-up and business records
- client records: retained for the duration of the client relationship and legal/accounting requirements
- marketing data: retained until you unsubscribe or ask us to delete it
- comments: retained indefinitely unless removed
- website analytics data: retained according to the settings of the analytics provider
- legal/accounting records: retained as required by applicable law
If you request deletion, we will delete or anonymise your data unless we are required to keep it for legal, administrative, security or legitimate business reasons.
17. Your data protection rights
Depending on your location and applicable law, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- request restriction of processing
- object to processing
- withdraw consent
- request data portability
- object to direct marketing
- lodge a complaint with a data protection authority
For users in Spain or the European Union, these rights are generally recognised under the GDPR and Spanish data protection framework.
To exercise your rights, contact us at:
[Insert privacy/contact email]
We may need to verify your identity before completing certain requests.
You also have the right to lodge a complaint with the Spanish Data Protection Agency:
Agencia Española de Protección de Datos — AEPD
https://www.aepd.es
18. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or internet transmission is completely secure. You should avoid sending highly sensitive information through standard website forms unless specifically requested through a secure method.
19. Children’s data
Our services are intended for adults interested in real estate, investment, construction or property ownership services.
We do not knowingly collect personal data from children. If we become aware that a child has provided personal data, we will take reasonable steps to delete it.
20. Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Form submissions, enquiries and assessment responses may be sent to website administrators, email systems, CRM systems, automation tools or trusted third-party service providers used by Viveo to respond to enquiries and manage client relationships.
21. Changes to this privacy policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page, with the updated date shown at the top.
22. Contact us
For privacy questions or data protection requests, contact:
Viveo Estate
Email: [Insert privacy/contact email]
Website: https://viveo.estate
Address: [Insert business address]